Staying on brand

Why so many hotel brands within a group? This article takes a look at the big groups' relentless roll-out of new hotel names.  "Quirky brands like Moxy... how you check in, the property management system, the interaction with the hotel…

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Data and the dark arts

First there was BIG DATA and then came SMART DATA - PREDICTIVE ANALYTICS is forecasting the future today.  "Predictive analytics is about taking unstructured data, putting it into a structured format and using it to forecast different outcomes. It's something…

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Friction burned

More companies are paying attention to the relationship between travel policy and staff retention. This article examines the latest thinking on traveller experience.  "I can see a world where procurement, recruitment and HR are completely collaborative. We already know the…

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Just the ticket?

Train operators, TMCs and travel technology firms are improving delay compensation, auto-refunds and e-ticketing. But business travellers have yet to realise the benefits. "The RDG does a good job promoting a smart, collaborative, rail industry working for the customer but,…

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Mixed signals

Rail operators are investing in their product and improving the business experience but the industry's progress is far from full steam ahead. "Train operators should get to know the traveller as airlines do, but we are only at the beginning…

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