Just the ticket?

Train operators, TMCs and travel technology firms are improving delay compensation, auto-refunds and e-ticketing. But business travellers have yet to realise the benefits. "The RDG does a good job promoting a smart, collaborative, rail industry working for the customer but,…

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Mixed signals

Rail operators are investing in their product and improving the business experience but the industry's progress is far from full steam ahead. "Train operators should get to know the traveller as airlines do, but we are only at the beginning…

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