Rooms Boom

Brexit is coming but so are thousands of new UK hotel rooms - but will this extra capacity benefit travel buyers in 2019 and beyond? "Marriott's Moxy brand is offering a differentiated 'product and service' from the company's more mainstream…

Read More

Trouble in Mind

Do corporates need to do more to support the mental health and wellbeing of their travelling staff?  We recognise that as part of Good Employer Status, it's the responsibility of people in the industry to make sure we further enhance…

Read More

Getting back on track

The UK’s rail network is rarely out of the news these days, but things are looking up for passengers. “There is no guarantee that train operators would adopt the findings of the review, being bound by franchise commitments. Could we…

Read More

How to work with train operating companies

Train operating companies (TOCs) are businesses, too, driven by franchise obligations 'yield' (price of the ticket) and load factors (bums on seats). Check out some of our top tips on how to work with TOCs featured in the latest issue…

Read More

All in it together

This article finds out what increasing consolidation in the hotel industry could mean for travel programmes.  "It does have an impact on competition and creates challenges. There is less room for healthy, robust conversation about rates and it allows chains…

Read More

Staying on brand

Why so many hotel brands within a group? This article takes a look at the big groups' relentless roll-out of new hotel names.  "Quirky brands like Moxy... how you check in, the property management system, the interaction with the hotel…

Read More

Data and the dark arts

First there was BIG DATA and then came SMART DATA - PREDICTIVE ANALYTICS is forecasting the future today.  "Predictive analytics is about taking unstructured data, putting it into a structured format and using it to forecast different outcomes. It's something…

Read More

Friction burned

More companies are paying attention to the relationship between travel policy and staff retention. This article examines the latest thinking on traveller experience.  "I can see a world where procurement, recruitment and HR are completely collaborative. We already know the…

Read More

Just the ticket?

Train operators, TMCs and travel technology firms are improving delay compensation, auto-refunds and e-ticketing. But business travellers have yet to realise the benefits. "The RDG does a good job promoting a smart, collaborative, rail industry working for the customer but,…

Read More

Mixed signals

Rail operators are investing in their product and improving the business experience but the industry's progress is far from full steam ahead. "Train operators should get to know the traveller as airlines do, but we are only at the beginning…

Read More