Train operators, TMCs and travel technology firms are improving delay compensation, auto-refunds and e-ticketing. But business travellers have yet to realise the benefits.
“The RDG does a good job promoting a smart, collaborative, rail industry working for the customer but, under the surface, it is still a fragmented industry that doesn’t deliver results. Evolvi and Trainline have got the buy in and ticketing of rail travel done and dusted, but rail is usually one segment of a business trip and they need to move beyond that. They should consider enabling booking of taxis, car rental, station car parking and other services – even left luggage. A network of service providers could be knitted together in one booking – how about coffee and a breakfast box delivered to your seat?” Raj Sachdave, Managing Partner – Black Box Partnerships.
Read the full article by Dave Richardson on page 128 here.